1Overview
This Refund & Cancellation Policy outlines the terms under which Growvis Collective provides refunds and handles service cancellations.
By engaging our services, you agree to the terms stated below.
2Nature of Services
Growvis Collective provides digital marketing and growth consulting services, including but not limited to:
- Paid advertising management
- Local SEO
- Website and funnel optimization
- Strategy consulting
- Campaign setup and performance management
3Refund Policy
A. Monthly Retainer Services
All monthly service retainers are non-refundable once work has commenced for that billing cycle. This includes:
- Strategy planning
- Campaign setup
- Ad creation
- Research
- Optimization work
- Reporting and analytics
B. Setup Fees
Any one-time setup fees (such as ad account setup, website optimization setup, funnel development, etc.) are non-refundable once work has started. These fees cover:
- Research
- Technical configuration
- Asset development
- Strategic planning
C. Advertising Spend
Advertising budgets paid directly to platforms (Google, Meta, etc.) are:
- Non-refundable by Growvis Collective
- Subject to the refund policies of the respective advertising platform
D. Exceptional Circumstances
Refund requests due to exceptional circumstances may be reviewed at our discretion. Approval is not guaranteed and will depend on the stage of work completed.
4Cancellation Policy
A. Monthly Services
Clients may cancel services by providing written notice via email to hello@growviscollective.com.
Cancellation terms:
- 14-day written notice is required prior to the next billing cycle
- Services will continue until the end of the current paid billing period
- No refunds will be issued for work already completed
B. Immediate Termination by Growvis
Growvis Collective reserves the right to suspend or terminate services if:
- Payment is not received on time
- Client violates platform policies
- Client engages in unlawful or unethical activities
- Required collaboration or access is not provided
5Chargebacks & Payment Disputes
Initiating a chargeback without first attempting resolution via written communication is considered a breach of agreement.
We encourage clients to contact us directly to resolve any billing concerns before escalating to a payment dispute.
6No Guarantee of Results
Marketing performance depends on:
- Market conditions
- Competition
- Industry
- Platform algorithms
- Client responsiveness
7Contact
For any questions related to this policy, please reach out to us: